:root{
  --bg:#f4f6fb; --card:#fff; --ink:#0f172a; --muted:#64748b; --line:#e5e9f2;
  --pri:#2457f5; --pri2:#e8eeff; --ok:#16a34a; --ok2:#dcfce7; --bad:#e11d48; --bad2:#ffe4e9; --warn:#f59e0b;
  --side:#0f172a; --r:16px;
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:'Google Sans',system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--ink);font-size:15px;-webkit-font-smoothing:antialiased}
button{font:inherit;cursor:pointer;border:0;background:none;color:inherit;touch-action:manipulation;-webkit-tap-highlight-color:transparent}
html{touch-action:manipulation;-webkit-text-size-adjust:100%}
.pad,.cu-pad,.pad button,.cu-pad button{user-select:none;-webkit-user-select:none;-webkit-touch-callout:none}
input{font:inherit}
.hidden{display:none!important}
.muted{color:var(--muted)}
.err{color:var(--bad);min-height:20px;font-size:14px}

/* лого */
.logo{display:flex;align-items:center;gap:10px;font-size:20px;letter-spacing:.2px}
.logo b{color:#7aa2ff;font-weight:700}
.logo-dot{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,#2457f5,#7c3aed);display:grid;place-items:center;color:#fff;font-size:17px}

/* нэвтрэх */
.login{min-height:100%;display:grid;place-items:center;padding:16px;background:radial-gradient(1200px 600px at 20% -10%,#2457f533,transparent),radial-gradient(900px 500px at 110% 110%,#7c3aed2e,transparent),var(--side)}
.login-card{width:100%;max-width:380px;background:#fff;border-radius:22px;padding:30px 26px;display:flex;flex-direction:column;gap:14px;box-shadow:0 30px 80px #0006}
.login-card .logo b{color:var(--pri)}
.login-card label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
.login-card input{border:1.5px solid var(--line);border-radius:12px;padding:13px 14px;font-size:17px;color:var(--ink);outline:none}
.login-card input:focus{border-color:var(--pri)}

.btn{border-radius:12px;padding:10px 16px;background:var(--pri2);color:var(--pri);font-weight:500}
.btn.primary{background:var(--pri);color:#fff}
.btn.big{padding:14px;font-size:16px}
.btn.sm{padding:6px 12px;font-size:13px;border-radius:10px}
.link{color:#94a3b8;font-size:13px}

/* апп бүтэц */
.app{display:grid;grid-template-columns:230px 1fr 320px;height:100%}
.side{background:var(--side);color:#e2e8f0;padding:22px 16px;display:flex;flex-direction:column;gap:28px}
.side nav{display:flex;flex-direction:column;gap:4px;flex:1}
.side nav a{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:12px;color:#94a3b8;cursor:pointer;user-select:none}
.side nav a i{font-style:normal;width:22px;text-align:center;font-size:17px}
.side nav a.on{background:#1e293b;color:#fff}
.side nav a:hover{color:#fff}
.only-m{display:none!important}
.side-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;border-top:1px solid #1e293b;padding-top:16px}
.me{display:flex;align-items:center;gap:10px}
.me b{display:block;font-weight:500;font-size:14px}
.me small{color:#94a3b8;font-size:12px}
.dot{width:10px;height:10px;border-radius:50%;background:var(--ok);flex:none;box-shadow:0 0 0 3px #16a34a33}
.dot.off{background:#64748b;box-shadow:none}
.dot.busy{background:var(--bad);box-shadow:0 0 0 3px #e11d4833}
.dot.ring{background:var(--warn);box-shadow:0 0 0 3px #f59e0b44;animation:pulse 1s infinite}
@keyframes pulse{50%{transform:scale(1.35)}}

main{overflow:auto;padding:26px 28px 40px}
.top{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
h1{font-size:26px;font-weight:500}
h3{font-size:15px;font-weight:500;margin-bottom:14px;display:flex;align-items:center;gap:8px}
.seg{display:flex;background:#fff;border:1px solid var(--line);border-radius:12px;padding:3px}
.seg button{padding:7px 13px;border-radius:9px;color:var(--muted);font-size:14px}
.seg button.on{background:var(--ink);color:#fff}

.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}
.kpi{background:var(--card);border-radius:var(--r);padding:16px 18px;border:1px solid var(--line)}
.kpi small{color:var(--muted);font-size:13px}
.kpi b{display:block;font-size:30px;font-weight:500;margin:4px 0 10px}
.kpi .sub{color:var(--muted);font-size:13px}
.bar{height:6px;background:#eef2f8;border-radius:6px;overflow:hidden}
.bar i{display:block;height:100%;background:var(--pri);border-radius:6px;transition:width .5s}
.kpi.ok .bar i{background:var(--ok)}
.kpi.bad .bar i{background:var(--bad)}

.grid2{display:grid;grid-template-columns:1.6fr 1fr;gap:14px;margin-bottom:14px}
.card{background:var(--card);border-radius:var(--r);padding:18px;border:1px solid var(--line)}
.card.flush{padding:0;overflow:hidden}
.pill{background:var(--pri2);color:var(--pri);border-radius:20px;padding:1px 9px;font-size:12px}
.chart svg{width:100%;height:190px;display:block}
.chart text{font-size:10px;fill:#94a3b8;font-family:inherit}
.legend{display:flex;gap:16px;font-size:12px;color:var(--muted);margin-top:8px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}
.legend i.ok{background:var(--ok)} .legend i.bad{background:var(--bad)}

.live{display:flex;flex-direction:column;gap:8px;min-height:120px}
.live .empty{color:var(--muted);font-size:14px;margin:auto;text-align:center}
.live-row{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:12px;background:#f8fafc}
.live-row b{font-weight:500}
.live-row .t{margin-left:auto;font-variant-numeric:tabular-nums;color:var(--muted);font-size:13px}

.perf-row{display:grid;grid-template-columns:1.4fr repeat(3,1fr);gap:10px;padding:10px 0;border-bottom:1px solid var(--line);align-items:center;font-size:14px}
.perf-row:last-child{border:0}
.perf-row.h{color:var(--muted);font-size:12px;padding-top:0}
.who{display:flex;align-items:center;gap:10px}
.av{width:32px;height:32px;border-radius:50%;background:var(--pri2);color:var(--pri);display:grid;place-items:center;font-weight:500;font-size:14px;flex:none}

/* түүх */
.list .row{display:grid;grid-template-columns:36px 1fr auto auto;gap:12px;align-items:center;padding:12px 16px;border-bottom:1px solid var(--line)}
.list .row:last-child{border:0}
.ic{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-size:15px}
.ic.ok{background:var(--ok2);color:var(--ok)} .ic.bad{background:var(--bad2);color:var(--bad)}
.row .main b{font-weight:500}
.row .main small{display:block;color:var(--muted);font-size:13px;margin-top:2px}
.row .meta{text-align:right;font-size:13px;color:var(--muted);font-variant-numeric:tabular-nums}
.row .acts{display:flex;gap:6px}
.icbtn{width:34px;height:34px;border-radius:10px;background:#f1f5f9;display:grid;place-items:center}
.icbtn:hover{background:var(--pri2);color:var(--pri)}
.row audio{grid-column:1/-1;width:100%;height:36px}
.list .empty{padding:40px;text-align:center;color:var(--muted)}

/* ажилтан */
.team{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin-bottom:14px}
.mate{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px;display:flex;align-items:center;gap:12px;cursor:pointer;transition:.15s}
.mate:hover{border-color:var(--pri);transform:translateY(-1px)}
.mate .av{width:44px;height:44px;font-size:17px}
.mate b{font-weight:500;display:block}
.mate small{color:var(--muted);font-size:13px}
.mate .dot{margin-left:auto}
.tips .tip{display:flex;align-items:center;gap:12px;padding:10px 0;border-top:1px solid var(--line);font-size:14px;color:var(--muted)}
.tips .tip b{color:var(--ink);font-weight:500;width:44px}
.tips .tip .btn{margin-left:auto}

/* утас */
.phone{background:#fff;border-left:1px solid var(--line);padding:24px 22px;display:flex;flex-direction:column;gap:14px}
.ph-head{text-align:center;font-size:13px;min-height:18px}
.num{border:0;text-align:center;font-size:30px;padding:8px 0;outline:none;letter-spacing:1px;width:100%;color:var(--ink);background:none}
.pad{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;justify-items:center}
.pad button{width:68px;height:68px;border-radius:50%;background:#f1f5f9;font-size:26px;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1;transition:.1s}
.pad button small{font-size:9px;letter-spacing:1.5px;color:var(--muted);margin-top:3px}
.pad button:active{background:#e2e8f0;transform:scale(.95)}
.ph-act{display:grid;grid-template-columns:repeat(3,1fr);justify-items:center;align-items:center;margin-top:6px}
.round{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;font-size:26px;color:#fff}
.round.call{background:var(--ok);box-shadow:0 10px 24px #16a34a55}
.round.decline{background:var(--bad);box-shadow:0 10px 24px #e11d4855}
.round.del{background:none;color:var(--muted);font-size:22px}
.round.ghost{background:#ffffff1f;font-size:22px}
.round.ghost.on{background:#fff;color:var(--ink)}

/* дуудлагын цонх */
.callui{position:fixed;inset:0;z-index:50;background:linear-gradient(160deg,#0f172a,#1e1b4b 60%,#312e81);color:#fff;display:grid;place-items:center;padding:16px}
.cu-card{display:flex;flex-direction:column;align-items:center;gap:10px;width:100%;max-width:360px;text-align:center}
.avatar{width:110px;height:110px;border-radius:50%;background:#ffffff1a;display:grid;place-items:center;font-size:44px;margin-bottom:8px;box-shadow:0 0 0 12px #ffffff0d,0 0 0 26px #ffffff08}
.callui.mode-in .avatar{animation:ringo 1.6s infinite}
@keyframes ringo{50%{box-shadow:0 0 0 18px #ffffff14,0 0 0 38px #ffffff08}}
.cu-card h2{font-size:28px;font-weight:500}
.cu-card .muted{color:#a5b4fc}
.cu-state{font-variant-numeric:tabular-nums;color:#c7d2fe;min-height:22px;margin-bottom:24px}
.cu-row{display:flex;gap:40px;justify-content:center;margin-top:10px}
.cu-pad{display:grid;grid-template-columns:repeat(3,56px);gap:10px;margin:6px 0}
.cu-pad button{width:56px;height:56px;border-radius:50%;background:#ffffff1f;color:#fff;font-size:22px}
.callui .in-only,.callui .talk-only,.callui .out-only{display:none}
.callui.mode-in .in-only{display:flex}
.callui.mode-talk .talk-only{display:flex}
.callui.mode-out .out-only,.callui.mode-talk .out-only{display:flex}

.toast{position:fixed;left:50%;bottom:28px;transform:translateX(-50%) translateY(20px);background:var(--ink);color:#fff;padding:11px 18px;border-radius:12px;font-size:14px;opacity:0;pointer-events:none;transition:.25s;z-index:60;max-width:calc(100% - 32px)}
.toast.show{opacity:1;transform:translateX(-50%)}

/* таблет */
@media (max-width:1180px){
  .app{grid-template-columns:76px 1fr 300px}
  .side{padding:20px 10px;align-items:center}
  .side .logo{font-size:0;gap:0} .side nav a span,.me div,.side-foot .link{display:none}
  .side nav a{justify-content:center}
  .side-foot{border:0;justify-content:center}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .grid2{grid-template-columns:1fr}
}
/* утас */
@media (max-width:760px){
  .app{display:block;height:auto;min-height:100%;padding-bottom:calc(70px + env(safe-area-inset-bottom))}
  .side{position:fixed;left:0;right:0;bottom:0;z-index:20;flex-direction:row;padding:6px 8px calc(6px + env(safe-area-inset-bottom));border-top:1px solid #1e293b}
  .side .logo,.side-foot{display:none}
  .side nav{flex-direction:row;justify-content:space-around}
  .side nav a{flex-direction:column;gap:3px;padding:6px 4px;font-size:11px;flex:1}
  .side nav a span{display:block}
  .side nav a.on{background:none;color:#fff}
  .only-m{display:flex!important}
  main{padding:18px 16px 24px}
  h1{font-size:22px}
  .kpis{gap:10px}
  .kpi{padding:14px}
  .kpi b{font-size:24px}
  .phone{display:none;border:0;background:none;padding:0}
  body.ph-open .phone{display:flex}
  .perf-row{grid-template-columns:1.6fr repeat(3,1fr);font-size:13px}
  .list .row{grid-template-columns:36px 1fr auto;padding:12px}
  .row .meta{grid-row:1;grid-column:3}
  .row .acts{grid-column:2/-1;justify-content:flex-end}
}

/* ---- нэмэлт: алдсан, харилцагч, тохиргоо, дэлгэрэнгүй ---- */
.side nav a{position:relative}
.badge{font-style:normal;margin-left:auto;background:var(--bad);color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;font-weight:500}
.admin-only{display:none!important}
body.is-admin .admin-only{display:flex!important}
.search{width:100%;border:1px solid var(--line);background:#fff;border-radius:12px;padding:11px 14px;font-size:15px;margin-bottom:12px;outline:none}
.search:focus{border-color:var(--pri)}
.list .row{cursor:pointer}
.list .row:hover{background:#fafbff}
.chip{display:inline-block;font-size:11px;padding:1px 8px;border-radius:10px;background:var(--pri2);color:var(--pri);margin-left:6px;vertical-align:1px}
.chip.vip{background:#fef3c7;color:#b45309}
.chip.gray{background:#f1f5f9;color:var(--muted)}
.row .note{display:block;color:var(--ink);font-size:13px;margin-top:3px;opacity:.8}
.topic-row{display:flex;align-items:center;gap:10px;padding:7px 0;font-size:14px}
.topic-row .bar{flex:1}
.topic-row b{font-weight:500;width:28px;text-align:right}
.topic-row span:first-child{width:150px}

.form{display:flex;flex-direction:column;gap:12px;max-width:760px}
.form label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
.form input,.form select,.form textarea,.drawer input,.drawer textarea{font:inherit;font-size:15px;color:var(--ink);border:1.5px solid var(--line);border-radius:12px;padding:10px 12px;outline:none;background:#fff;resize:vertical}
.form input:focus,.form textarea:focus,.drawer input:focus,.drawer textarea:focus{border-color:var(--pri)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.days{display:flex;gap:6px;flex-wrap:wrap}
.days button{padding:8px 12px;border-radius:10px;border:1.5px solid var(--line);color:var(--muted);font-size:14px}
.days button.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.menu-row{display:grid;grid-template-columns:64px 1fr 170px 36px;gap:8px;align-items:center}
.menu-row+.menu-row{margin-top:8px}
.menu-row input,.menu-row select{padding:9px 10px}
.play{color:var(--pri);cursor:pointer;font-size:12px;margin-left:6px}
.form-foot{display:flex;align-items:center;gap:14px;margin-top:6px}
.small{font-size:13px}

.drawer{position:fixed;inset:0;z-index:40;background:#0f172a66;display:flex;justify-content:flex-end}
.dr-card{width:100%;max-width:420px;height:100%;background:#fff;padding:24px 22px;overflow:auto;display:flex;flex-direction:column;gap:12px;position:relative;animation:slin .2s}
@keyframes slin{from{transform:translateX(30px);opacity:0}}
.dr-x{position:absolute;right:16px;top:16px;width:34px;height:34px;border-radius:10px;background:#f1f5f9}
.dr-head{display:flex;align-items:center;gap:14px}
.av.big{width:52px;height:52px;font-size:20px}
.dr-head h2{font-size:20px;font-weight:500}
.dr-meta{font-size:14px;color:var(--muted);background:#f8fafc;border-radius:12px;padding:10px 12px;line-height:1.7}
.drawer label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
.drawer label.chk{flex-direction:row;align-items:center;gap:8px;color:var(--ink);font-size:14px}
.drawer label.chk input{width:18px;height:18px}
.tags{display:flex;gap:6px;flex-wrap:wrap}
.tags button{padding:7px 12px;border-radius:20px;border:1.5px solid var(--line);font-size:13px;color:var(--muted)}
.tags button.on{background:var(--pri);border-color:var(--pri);color:#fff}
#drAudio{width:100%}
.dr-foot{display:flex;gap:10px;margin-top:auto;padding-top:10px}
.dr-foot .btn{flex:1;padding:13px}
@media (max-width:760px){
  .side nav a .badge{position:absolute;top:2px;right:18%;margin:0}
  .row2{grid-template-columns:1fr}
  .menu-row{grid-template-columns:52px 1fr 36px}
  .menu-row select{grid-column:2}
  .side nav{overflow-x:auto}
  .side nav a{min-width:58px}
}

/* ---- тайлан ---- */
.rep-filter{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}
.rep-filter select,.rep-filter input{font:inherit;font-size:14px;border:1px solid var(--line);border-radius:10px;padding:8px 10px;background:#fff;color:var(--ink)}
.rep-filter .thr{font-size:13px;color:var(--muted);display:flex;align-items:center;gap:6px}
.rep-filter .thr input{width:62px}
.rep-act{display:flex;gap:8px}
.rkpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px}
.rkpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px}
.rkpi small{color:var(--muted);font-size:12px;display:block}
.rkpi b{font-size:26px;font-weight:500;display:block;margin:2px 0}
.rkpi span{font-size:12px;color:var(--muted)}
.rkpi.bad b{color:var(--bad)} .rkpi.ok b{color:var(--ok)} .rkpi.warn b{color:#d97706}
.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;color:var(--muted);font-weight:500;font-size:12px;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:8px 10px;border-bottom:1px solid #f1f5f9;font-variant-numeric:tabular-nums}
.tbl tr:last-child td{border:0}
.tbl td.n,.tbl th.n{text-align:right}
.tbl .bad{color:var(--bad)} .tbl .ok{color:var(--ok)} .tbl .warn{color:#d97706}
.tbl-wrap{overflow-x:auto}
.card+.card{margin-top:14px}
.co-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:1px}
.rep-note{font-size:12px;color:var(--muted);margin-top:8px}
@media (max-width:1180px){.rkpis{grid-template-columns:repeat(2,1fr)}}
@media print{
  @page{size:A4;margin:12mm}
  body{background:#fff}
  .side,.phone,.no-print,#callUi,#drawer,.toast{display:none!important}
  .app{display:block}
  main{padding:0;overflow:visible}
  .tab{display:none!important}
  #tab-rep{display:block!important}
  .card,.rkpi{break-inside:avoid;border-color:#ddd}
  .grid2{grid-template-columns:1fr 1fr}
}

@media (min-width:761px){body.wide .app{grid-template-columns:230px 1fr 0}body.wide .phone{display:none}}
@media (min-width:761px) and (max-width:1180px){body.wide .app{grid-template-columns:76px 1fr 0}}